FAQ
Questions, answered.
For customers booking a detail and for detailers running their business on GlossDock.
For customers
How do I book a detailer?
Open Find a detailer, pick a business, choose a service and an open time, then add your car and the address where it will be parked. You get a confirmation right away.
Do I pay through GlossDock?
No. You pay the detailer directly, the way they ask you to. GlossDock never charges customers anything.
Do I need an account?
You create a simple account with that detailer when you book, so you can see your upcoming and past appointments. Each detailer keeps their own customer accounts.
Is GlossDock the detailing company?
No. Every detailer on GlossDock is an independent business that runs its own page and sets its own services, prices and hours. GlossDock is the booking system they use.
Why don't I see a detailer in my city?
The directory only shows businesses that chose to be listed, and it's new. If you already use a detailer, ask them for their GlossDock link.
For detailers
Is it really free?
Yes, during early access there's nothing to pay and no card to enter. Paid plans are on the way, and you'll see the prices before anything is ever charged.
Will my business show up in the directory?
Yes, unless you turn it off. The directory box is checked at signup, and you can uncheck it there or switch it off any time in your dashboard. The directory shows your business name, city, services, prices and portfolio. Your customers never appear anywhere.
Do my customers need to download an app?
No. Your booking page works in any phone browser. Customers get a simple account with you so they can see their upcoming and past appointments.
Can customers book times I'm not available?
No. They only see slots inside your weekly hours where the whole service fits, and the system blocks any overlap, even if two people try to book at the same moment.
Can other detailers see my customers?
Never. Every business's data is isolated at the application level and again inside the database itself. Customer accounts are separate for each detailer.
Do you take payments?
Not yet. Customers pay you directly the way you already do. Online payments may come in a future update.
Does it work for a mobile detailing setup?
That's who it's built for. Each booking includes the service address and vehicle year, make, model and color.
Still have a question?
Browse the directory, or set up your own page and see it for yourself.